Choosing between break-fix and managed IT services can feel overwhelming, but understanding your business’s needs will help make the decision easier. Company size is a key factor: smaller businesses with minimal IT needs may prefer the flexibility of break-fix, as they only pay for services when something goes wrong, without the burden of monthly fees. However, larger businesses with more complex IT systems can’t afford the downtime and may benefit from the consistent support of managed services.
How reliant your business is on IT operations also matters. Break-fix might be sufficient if your company can tolerate some downtime without major disruptions. However, if IT is integral to your day-to-day, such as in law firms or medical practices, managed services offer essential, proactive monitoring to prevent costly outages.
Access to expertise is another consideration. Businesses with in-house IT teams might only need break-fix support for complex issues. For those without, managed services provide continuous access to a wider range of resources and expertise. Budgeting is also crucial: managed services offer predictable monthly costs, while break-fix could result in unexpected, high expenses.
Lastly, if your IT infrastructure is complex, managed services are recommended to ensure regular maintenance and minimize disruptions.
source: https://www.greatservice.com/break-fix-vs-managed-services/
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