Converting to a paperless office, especially with established clients accustomed to your current system, requires careful planning and execution. Start by appointing someone responsible for overseeing the transition and create a detailed master list of every document type used in the office, including how each is currently utilized. Identify any redundancies and streamline processes for efficiency. Assigning access levels within your cloud-based tax preparation software is crucial to maintaining security and confidentiality. Segregate information so that only authorized personnel can access sensitive client or company data, tailoring permissions based on roles.
Thoroughly testing the new system before client access is essential. Take time to identify and resolve any issues to ensure a smooth transition. Clients encountering functionality problems may be discouraged from further attempts, impacting your operations and professional image. When introducing the paperless system to clients, emphasize its benefits over traditional methods. Prepare to address concerns and questions well in advance, providing clear instructions on using the new client portal to minimize disruptions. Effective communication and proactive support will help ease the transition for both new and existing clients, fostering confidence in the updated system’s reliability and efficiency.
source: https://ultimatetax.com/blog/how-to-go-paperless-and-keep-your-tax-clients-happy/
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